Like all businesses, EWI tracks quite a few metrics. Since 2012 we have been tracking our Net Promoter Score (NPS). This score is derived from the one survey question we ask after every customer interaction – “Would you recommend EWI to a friend or colleague?”
A score of 9 or 10 is considered a “promoter score” versus lower number detractor scores. Promoters are those loyal enthusiasts who keep buying from a company and urge others to do the same. Our NPS score has typically averaged around 9.1; however, this fall for the first time we averaged a perfect 10!
EWI Associates work very hard to satisfy our customers, and we are honored to receive this top rating from a client. More importantly, we appreciate the comments that come along with that score such as:
EWI continues to be an extremely valuable technical resource, not only with respect to joining technologies, but in related fields as well.
Excellent and very reliable engineering support.
Very responsive and smooth communication.
Continuing to improve our business to better meet the needs of our customers is our number one priority. Give us a call at 614-688-5000 or learn more about us. We would love to deliver a perfect score for you.