News & Views

With customer feedback like this, who needs to advertise?

By Mary Wilmoth on Wednesday, December 21st, 2011

Our welding engineers routinely get compliments from our members and customers. Because they’re a relatively humble group, they usually don’t make a big deal out of the praise. After all, they’re just doing their jobs.

But to me, customer feedback – good or bad – is a key indicator of how we’re performing in general. Based on a recent email from EWI customer Benjamin Sprengard, Assistant Director of Quality Analysis at Enerfab, I’d say we’re doing alright:

EWI is an invaluable resource for Enerfab.  Their engineers and specialists are practical, prompt, and extremely knowledgeable.  We’ve consulted EWI with subjects concerning new technology, metallurgy, heat-treating, and even NDE.  EWI is at the forefront of materials joining technology, therefore I am confident that I’m getting the latest solutions and recommendations in the industry.”  

— Benjamin Sprengard, Assistant Director of QA, Enerfab Inc.

Ben is an AWS Certified Welding Inspector and ASNT NDE Level II Inspector. Bottom-line:  He knows his stuff. The fact that he trusts EWI says a lot about our engineers, technicians, and technology capabilities.

Thanks Ben. We think you guys (gender-neutral) at Enerfab are pretty great too.  On behalf of all EWI Associates, we look forward to our next project with you!

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